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Customer Satisfaction
Customer satisfaction is our top priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a great & positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received a defective item(s), simply follow the instructions below.

Returns & Exchanges
If you received a defective item(s), you can return it within 7 days of receipt with the packaging and items intact for store credit. Original delivery and handling charges are non-refundable. Return shipping charges are the responsibility of the customer.

Your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only is able to decode your information. Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is safe.

Your Privacy
We treat your personal information as private and confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.

Contact Us
If you have a question or comment relative to your order, please email us at

How to Order
Ordering online from the website is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you’ll be able to view the entire contents of your cart with a total amount purchased so far. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.

Pricing and Payment
All prices are in Ringgit Malaysia (MYR) and are subject to change without notice. We currently accept payment through Online Banking and Credit & Debit card using Online Payment Gateway (senangPay). You will be redirected to your preferred payment channel when you proceed to check out.

Terms Of Use
This Web site is operated by All inquiries may be directed to:
Tel – +6012-247 0337

Your use of this website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the website.

These Terms and Conditions May Change reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this website.

Use of Website
The website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving's goods and services and/or to otherwise transact business with or contact on their own behalf. No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer

Copyright Notice
All of the content you see on this website, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the “Content”) is the exclusive property of COVID19SURVIVALPACK and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by COVID19SURVIVALPACK by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to COVID19SURVIVALPACK. The entire content of the COVID19SURVIVALPACK’s website is copyrighted as a collective work under Malaysia and other applicable copyright laws, and COVID19SURVIVALPACK owns a copyright in the selection, coordination, arrangement and enhancement of the content. The content of the COVID19SURVIVALPACK website’s, and the website as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you cannot download, print and store selected portions of the content. You also cannot copy or post the content on any network computer or broadcast the content in any media and/or in any form or format.

We welcome your comments regarding the website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to shall be and remain the exclusive property of COVID19SURVIVALPACK.  Your submission of any such comments shall constitute an assignment to COVID19SURVIVALPACK of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the comments. COVID19SURVIVALPACK will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that shall not be liable for any damages of any kind related to your use of this site.

 You agree to defend, indemnify and hold COVID19SURVIVALPACK harmless from and against any and all claims, damages, costs and expenses, including attorneys’; fees, arising from or related to your use of the site, including, without limitation, your use of this website in violation of these Terms of Use.